Help Center

Frequently Asked Questions

Everything you need to know about NerdIT — from enrolling in courses and earning certificates to billing and technical support.

General

What is NerdIT?

NerdIT is a professional online learning platform offering industry-aligned tech courses. Whether you're starting out or upskilling, our courses are structured with lessons, assessments, and AI-graded projects — all designed to get you job-ready.

General

Do I need to create an account to access courses?

You can browse and preview all courses without an account. However, to access full lesson content, take assessments, submit projects, and earn certificates, you'll need to sign in with your email.

General

What is the refund policy?

Certificate purchases are refundable in full within 7 days of payment, if the certificate has not been issued or downloaded. Paid career program enrolment is non-refundable, except for duplicate or mistaken charges. Email admin@nerdit.in with your order ID. Full details are in our Refund Policy.

General

Is there a time limit to complete a course?

There is no hard deadline. If you do not finish a course within 90 days of enrolling, it leaves your dashboard, but your progress is kept. Open the course again to continue, and the 90 days start again. We email a reminder before that happens.

Courses

How do I enroll in a course?

Browse the course catalog, click on any course to preview its structure, then sign in to start learning. Once signed in, you can access the full course — lessons, checkpoints, assessments, and certification.

Courses

What does a course include?

Each course includes structured lessons with rich content, topic checkpoint quizzes to test your understanding, a final certification exam (MCQ-based), and optionally a capstone project graded by our AI. On passing, you receive a verified PDF certificate.

Courses

Can I access courses offline?

Currently, courses require an internet connection to access lesson content, take assessments, and submit projects. You can, however, download your earned certificates as PDF files for offline use.

Courses

Are courses self-paced or instructor-led?

All courses on NerdIT are fully self-paced. There are no fixed schedules and no live sessions — giving you the flexibility to learn when and where it suits you.

Certificates

How are certificates issued?

After completing all lessons and passing the final certification exam (and capstone project, if required), you can download a verified PDF certificate directly from your dashboard. Each certificate includes a unique verification ID.

Certificates

Are NerdIT certificates verifiable?

Yes. Every certificate contains a unique verification ID that can be used by employers or anyone to confirm the certificate's authenticity through our verification system.

Certificates

What score do I need to pass the certification exam?

The passing threshold varies by course but is typically set at 70% or higher. Your exam score will be displayed immediately after submission, along with detailed feedback on each question.

Certificates

Can I retake the certification exam if I fail?

Yes. You can retake the certification exam after a 30-minute wait. We recommend reviewing the lesson content before reattempting to ensure you're fully prepared.

Technical

What if I need technical support?

If you encounter any technical issues — login problems, content not loading, or payment concerns — reach out to our support team at admin@nerdit.in. We reply within 1–2 working days.

Technical

Which browsers are supported?

NerdIT works best on modern browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari (latest versions). We recommend keeping your browser up to date for the best learning experience.

Technical

Why is my lesson not loading?

First, check your internet connection and try refreshing the page. If the issue persists, clear your browser cache, try a different browser, or disable any extensions that might interfere with content loading. Contact support if the problem continues.

Technical

Is my payment information secure?

Yes. All payments are processed through industry-standard encrypted gateways. NerdIT never stores your full card details on our servers. All transactions are secured with SSL encryption.